Useful information
FAQs
When can I check in?
Your room is available from 3 pm - if you arrive earlier than 12 pm, you are welcome to use the DorfSPA in the meantime (no extra charge).
Exclusively for those arriving by train: Climate protection is close to our hearts, which is why the Bergheim Tourist Board will cover your costs for arriving by train (for a minimum stay of three nights in the Genussdorf, without interrupting your journey).
When do I need to check out by?
Your room is available until 11:30 am – you can enjoy the DorfSPA for the entire day at a special price of € 29.00 per person, including an afternoon snack.
What are the reception hours?
Our reception is open daily from 7:00 am to 11:00 pm.
Is smoking allowed in the hotel? Is there a designated smoking area?
We are a non-smoking hotel. Smoking is only permitted on our bar terrace and in front of the hotel entrance.
What does the village pleasure-filled board include?
A refreshingly invigorating breakfast, a substantial afternoon snack, and in the evening, a five-course gourmet selection menu.
What are the breakfast hours?
Our breakfast buffet is available daily from 7:30 am to 11:00 am.
Can I have breakfast or dinner in the restaurant if I am not a hotel guest?
Breakfast and dinner at the hotel are only available as part of an overnight stay.
Can I store my luggage if I arrive earlier or depart later?
Sure, no problem.
How far is the nearest airport?
Salzburg – approximately 12 km.
How far is the nearest train station?
A 5-minute walk (400 meters). The station is 'Bergheim', served by the local S1 line from Salzburg Main Station.
Are there parking spaces available? Are they charged?
We have two parking garages (subject to availability) and an outdoor parking deck. Parking is free of charge.
Are there any charging stations available?
Yes, there are six charging stations for electric vehicles in our underground parking garage P3. You can charge your car here using your personal charging card, and billing is based on consumption. If needed, you can obtain a charging card at the reception – a fee of € 28 will be charged to your room. The card must be returned to the reception after use. Please find more information here: Gmachl E-Mobilität
Does the hotel have seminar/meeting rooms?
We do not offer facilities for seminars or other events.
Are dogs allowed in the hotel?
Yes, but please be sure to inform us at the time of your inquiry if you are traveling with a dog, as dogs are only permitted in selected room categories. A maximum of one dog per room is allowed.